Spin Palace Review

Spin Palace lists its owners on their site as Bayton Limited. I have uncovered that this is a subsidiary company of the Palace Group of Casinos. Based in Malta, these folks run several brands; this brand, in particular, has been in the industry since 2001, although it was only recently that they changed their look and feel.

The casino has two gaming licenses; one from the Kahnawake Gaming Commission and the other from the Malta Gaming Authority. What matters to you is the Malta license; this one would have been much harder to acquire and would have required that the company open its books wide to allow the regulator to ensure everything was up to their standards.

Spin Palace has three software providers; one each for the different facets of their business. For their casino, the company uses Microgaming, one of the industry’s top-rated vendors. They added Live Dealer games a couple of years ago, and for those games, they are using another industry specialist in Evolution Gaming. Finally, for their new sportsbook offering, Spin Palace is working with SB Tech, a company that is working with many white-label partners to add sports to their current platforms.

Overall, I am very pleased with the choices that this group has made from the software side. All three provide robust software that is accessible easily through browsers, both on your PC or your mobile device. This allows you to have a seamless gaming experience no matter where you happen to be when you decide you want to gamble.

This is definitely the biggest news from this reviewer’s standpoint. Not only is adding a sportsbook to Spin palace a first for the Palace Group (and likely not the last), it gives players the ability to now make sports bets without having to switch sites and therefore accounts. This seamless transition between products makes Spin Palace an even more solid choice to make your deposit.

While some may think of this as a bit of a marketing ploy, I actually like the concept. In the casino lobby, two icons are indicating which games are hot (paying out a lot) or cold (due for a payout). Depending on your own personal beliefs, choosing one or the other can have an impact on your overall enjoyment. I am happy to see Spin Palace trying some ideas to motivate players to continue playing.

This is perplexing to me. As you will see in the Promotions section of this review, it seems Spin Palace puts all their eggs into the Welcome Bonus basket. I don’t like the fact that I don’t see ongoing promotions listed on the site; it makes me wonder what will motivate me to come back over and over to this casino given the incredible amount of competition out there.

In researching Spin Palace for this review, I uncovered a series of player and affiliate complaints about the business practices of the company; players complaining about slow play, and affiliates pissed off about changes to Terms and Conditions. None of these seem to be too recent, so I am keeping one eye on the issue while continuing to give the casino the benefit of the doubt.

There are many options for you when it comes to getting your money to and from the site. I always lean towards the e-wallet solutions; once you have an account, you can use it at almost any site and the withdrawal times are significantly shorter than other available methods.

The Spin Palace Comp Program is a relatively standard program when it comes to the details. For every $10 you wager in the casino, you will receive 1 comp point. These points can be redeemed at a rate of 100 points for $1 of real money (note that the minimum number of points required to cash in is 1,000). As you will see with our review of the VIP program, you have the opportunity to earn bonus points (up to 60% more) by advancing through the different tiers.

There is no issue with trying to get a hold of the customer support team at Spin Palace, as they have someone ready to respond to you 24 hours a day, 7 days a week. The best way to contact them, in my opinion, is the Live Chat feature, which you can access on the top right-hand corner of every page of the website. An agent will walk you through your issue and hopefully come up with a solution quickly for you so you can get back to playing your favorite games.

If you would like to hear a live voice and don’t mind paying some long distance charges, then you could try giving them a call on their telephone number, or you could also email them if you have a query that doesn’t fit into a chat window.

Of all the Palace Group brands, I have always been partial to Spin Palace. Now, with the addition of a full sportsbook to the mix, there is no question I would recommend this site to my readers. While I would like to see some more promotions to keep players active, I am not concerned about that for my personal play, and I am more focused on becoming one of the Prive VIP players so I can unlock all those great rewards. With many payment options available, and 24/7 customer service, Spin Palace does the job for me, and I am sure they will be a great fit for you as well.